Contact Us

If you are contacting us for the first time, then we want to make your initial enquiry as easy as possible. Therefore, we have gathered our most common searched for topics below to assist you, though if you do not find what you are looking for, then please feel free to phone or email and we will get back to you as soon as we can.


Check out our Guarantee & Warranty.

Chilli Registration

How to validate your warranty.

Service & Repair

Just looking for servicing and repairs?

Delivery Info

Pick up in person or choose your delivery.

Bike Fitting

Your bike set up exactly for you.


Our sponsored riders and teams.

Brand Partners

Brands & Partners that we work with.


Our most frequently asked questions.

How long does a custom bike build take?

Most Redchilli frames are produced to order. This allows you to select your preferred paint finish (where available) though this does take us a little time for us to produce. Therefore, delivery times are normally around 4-6 weeks for frameset production/delivery, though we will always keep you updated of order progress. The actual bike build process normally takes 1-2 days.

Where we have your required frame in stock, then most bikes can be built within 1-5 days, depending on our current build schedule and assuming we have all of your specific build information for stem length, stem height etc.

Do you offer bikes off the shop floor?

We sometimes have ex-display or ex-demo bikes for sale, but generally, every Redchilli is custom built for you.

I don’t really know much about custom bikes. Can you help?

Alongside our custom bike build option, we do list a range of “standard build” options. This is to serve as a guide with regard pricing, specification etc. If you were to select a standard build bike, we will still tailor the specification to suit you, so you can be assured that the gearing, crank length, handlebar width, stem length, stem height, saddle position and saddle height are all set up correctly to suit your discipline and style of riding.

Can I come and visit Redchilli bikes?

While we are not a conventional bike shop, you are more than welcome to pay us a visit, though a quick phone call before you drop by would be ideal – just in case we’re out on a test ride. If you would like to visit us to discuss a custom bike build, then we would ask that you contact us prior to your journey, so that we can then set a firm appointment and dedicate that time to you.

Get in touch

Still can’t find what you are looking for? Then please get in touch via either of the methods below. We are always happy to assist you.


We love to hear from our customers, it’s what makes us tick, so please feel free to get in touch.

Redchilli Bikes

5 Phillips Court
EX13 5QJ


07910 469737


07910 469737

Please note:

As a specialist custom bike builder, Redchilli is not a conventional bike shop. While we do welcome visitors, it is always advisable to contact us first before making any journey or calling by on spec. Sometimes, we may be out on test/demo rides with customers and therefore may not always be on hand to assist.